Refund Policy

Shipping, Returns & Refunds Policy

This Shipping, Returns & Refunds Policy explains how we process orders, ship products, and handle returns or refund requests. By placing an order on ENJOYIVOIRE.COM, you agree to this policy.

1. Shipping Policy

1.1 Shipping Regions

ENJOY IVOIRE LLC ships:

  • Nationwide to all U.S. states

  • Internationally to select countries

Shipping costs vary by destination, order size, and weight.

1.2 Shipping Timeframes

Shipping times may vary based on the product, destination, and carrier availability.

Estimated delivery times:

  • Standard Shipping: To be determined (varies by state/country)

  • Expedited Shipping: Available at checkout (time varies by carrier)

Estimated delivery windows may appear during checkout when available.
Please note that these are estimates, not guarantees.

1.3 Third-Party Carriers

We use trusted third-party carriers for all deliveries.
Once an order is transferred to the carrier, ENJOY IVOIRE LLC is not responsible for:

  • Shipping delays

  • Lost packages

  • Customs issues

  • Weather-related disruptions

For delivery concerns, customers may contact the carrier directly using the tracking information provided.

1.4 International Shipping, Customs & Duties

International orders may be subject to:

  • Customs inspections

  • Import taxes

  • Duties

  • Brokerage fees

These charges are not included in product or shipping costs.
The buyer is fully responsible for paying any applicable import fees.

1.5 Order Processing Times

Orders are processed as quickly as possible.
Processing time may vary depending on:

  • Order volume

  • Product availability

  • Seasonal demand

  • Weather-related or carrier delays

You will receive an email confirmation once your order has shipped.

2. Returns & Refunds Policy

2.1 Return Eligibility

Customers have 7 days from the date of delivery to request a return or refund.

To be eligible:

  • Items must be unopened

  • Items must be unused

  • Items must remain in original packaging

  • Proof of purchase may be required

  • The customer is responsible for return shipping costs

2.2 Non-Returnable Items

For safety and hygiene reasons, frozen items are not returnable under any circumstances.

Additionally:

  • “Changed mind” or “no longer need” is not a valid reason for return

  • Any item not in its original condition or packaging may be denied

2.3 Return Process

To initiate a return:

  1. Contact us at ENJOYIVOIRE@GMAIL.COM within 7 days of receiving your order.

  2. Provide your order number and reason for return.

  3. We will provide return instructions and shipping information.

  4. Ship the item(s) back to us at your cost.

  5. After inspection, we will notify you of approval or denial.

2.4 Refunds

If approved:

  • Refunds will be issued to the original payment method

  • Processing time depends on your bank or payment provider

  • Shipping costs are non-refundable

Refunds may be denied if:

  • Items arrive damaged, used, or opened

  • Items fail inspection

  • The return request is outside the 7-day window

2.5 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us within 48 hours of delivery

  2. Provide photos of the item(s) and packaging

  3. We will issue a replacement or refund when applicable

Failure to report issues within 48 hours may reduce eligibility for replacement/refund.

3. Cancellations

3.1 Order Cancellation Requests

Orders may only be canceled before they are processed or shipped.
Once shipped, cancellations are not possible, and the return policy applies.

To request cancellation, email us immediately at ENJOYIVOIRE@GMAIL.COM.

4. Customer Service Contact

If you have questions about shipping or returns:

📧 Email: ENJOYIVOIRE@GMAIL.COM