SHIPPING & DELIVERY POLICY
- Shipping Process (Contiguous US)
To maintain peak freshness and quality, all frozen items shipped within the contiguous United States are packed in high-quality boxes.
- Transit Defrosting: Please note that items may arrive partially or fully defrosted but still in good condition. This is completely safe and expected during transit.
- What to do upon arrival: As long as the products arrive defrosted, they are perfectly safe to consume. Please place them directly into your freezer or refrigerator immediately upon opening your package.
- Shipping Schedules & Processing Times
To prevent your perishable order from sitting in a shipping carrier’s warehouse over the weekend, we follow a strict shipping schedule:
- Standard Shipping Days: We generally ship orders on Mondays, Tuesdays, and Wednesdays.
- Late-Week Shipping Exception: We may ship orders after Wednesday only if the carrier’s estimated transit window guarantees that your package will arrive safely before Saturday.
- Weekend Postponement: If an order placed late in the week cannot be guaranteed for delivery before Saturday, we will hold and process your order to ship out fresh the following Monday.
- Tracking: Once your order is packed and handed over to our shipping carrier, you will receive an automatic email with your tracking number so you can monitor its arrival.
- Military Base & Overseas Shipping (APO / FPO / DPO)
We proudly ship our products overseas to all US military bases globally. However, due to the nature of military mail networks, the following strict guidelines apply:
- Defrosting Expectation: All frozen items shipped overseas to military bases will fully defrost during transit. Our products (such as Attiéké and Placali) can safely transit defrosted as long as they remain sealed, but they will not arrive frozen. By placing an overseas military order, you accept this condition.
- Customs and Transit Times: Shipping to APO/FPO/DPO addresses goes through the United States Postal Service (USPS) and can take significantly longer than domestic shipping. Enjoy Ivoire is not responsible for transit delays caused by military postal systems or customs processing.
- Storage Upon Receipt: Please open your package immediately upon delivery at your base and place the items into a refrigerator or freezer right away.
- Delivery Requirements & Address Accuracy
- Be Available for Delivery: For domestic shipments, you are strongly encouraged to track your package closely and bring it indoors as soon as it is delivered.
- Address Accuracy: Please double-check your shipping address at checkout. Ensure that military addresses include the correct box number, unit number, and the correct state designation (AA, AE, or AP). Enjoy Ivoire is not responsible for delayed deliveries or ruined products due to incorrect or incomplete addresses provided by the customer.
- Unattended Packages: We are not liable for domestic products that spoil because they are left unattended outdoors on a doorstep, porch, or in warm weather conditions after delivery.
- Damaged or Spoiled Orders
If your order arrives completely spoiled or incorrect due to our error, please contact us within 24 hours of delivery.